Case Study
IT Transformation Case Study: Throckmorton CAD
When Dede Smith first took on her role eight years ago, her organization faced significant IT challenges: a single email account, no website, no backups, and minimal security. Fast forward to today, and thanks to BIS, her organization operates with streamlined efficiency, robust cybersecurity, and a user-friendly website that’s become a vital business tool.
This transformation didn’t happen overnight. It’s a story of trust, collaboration, and BIS’s commitment to exceptional service. Here’s how BIS helped turn things around for Dede and her team.
The Challenge
Dede walked into a tech environment that was ill-equipped to handle modern business demands. She recalls,
“We had just one email account, no backups in place, no website, and very little security. It was a vulnerable and inefficient setup.”
Recognizing the urgency to modernize, Dede sought an IT partner who could provide comprehensive, budget-conscious solutions.
Why BIS?
Having worked with the founders of BIS in a previous role, Dede knew their capabilities.
“I’ve seen firsthand how fantastic their work is and how well they take care of their clients,” she shared.
What set BIS apart was more than their technical expertise; it was their unmatched customer service.
“Every time I call BIS, it’s a pleasant and welcoming experience. They always go above and beyond to make sure we’re taken care of,” she said.
The Solution
BIS provided a suite of tailored IT solutions:
BIS created a user-friendly website, which quickly became a critical asset.
“As soon as the website was up and running, we started receiving numerous calls and positive comments about how easy it is to use.”
With comprehensive security protocols and reliable backups, Dede’s organization gained peace of mind.
“My computer was constantly crashing, but BIS leased a new one and ensured reliable backups. Now, I know they’ve got my back.”
BIS provided the necessary hardware, including a laptop for remote work and a public-use computer for the office.
Their support helped Dede’s team consistently achieve perfect scores on MAPS state audits.
“We’ve never scored below a 100, thanks to BIS keeping us compliant and up to date with legislative changes.”
The Results
The impact of BIS’s services has been profound:
- Improved Efficiency: The new website reduced phone inquiries by 50%, freeing up staff for other tasks.
- Flawless Audits: Perfect MAPS scores ensured continued compliance and operational integrity.
- Cost-Effective Solutions: BIS worked within the organization’s budget, delivering premium services at a fair price.
- Seamless Workflow: From reliable backups to secure systems, Dede no longer has to worry about IT disruptions.
“BIS has made my life easier. Their solutions allow me to focus on what really matters,” Dede affirmed.
Why Clients Trust BIS
Dede’s experience underscores BIS’s core philosophy: putting clients first. She shared,
“Although I’ve been approached by numerous competitors, none of them offer the same level of care. BIS ensures we stay in good standing while improving efficiency.”
For Dede, the choice is clear.
“Of course, I recommend BIS all the time. They take care of all your IT needs, keep your data secure, and resolve issues quickly. They truly make your life easier.”
Your Partner in IT Excellence
Whether you’re struggling with outdated systems, cybersecurity challenges, or inefficiencies, BIS has the expertise and commitment to transform your organization.
Take it from Dede:
“BIS will not only meet your needs but exceed your expectations. Don’t believe me? Feel free to call me!”
Ready to streamline your IT? Contact BIS today and let us help you focus on what matters most to your business.