How BIS Became the IT Lifeline for Walker CAD

Case Study

How BIS Became the IT Lifeline for Walker CAD

When Stacey Poteete, Chief Appraiser at Walker CAD, began their role, they faced a challenging reality: limited IT support, minimal understanding of their organization’s needs, and a local bias against their office. Fast forward to today, Stacey has a reliable IT partner in BIS, providing industry-specific expertise, responsive service, and peace of mind.

Here’s how BIS transformed IT for Walker County Appraisal District.

The Challenge

Stacey recalls a challenging starting point:

“Basically, no access to IT support aside from our CAMA provider. Local options didn’t understand what we do at the CAD and, unfortunately, were influenced by bias against our office.”

This gap in IT support left the organization vulnerable to inefficiencies and compliance challenges, with no long-term local solutions available.

Why BIS?

The turning point came when Brandon and Britt from BIS visited Stacey one afternoon. Having worked with them during their time at previously, the trust was already established.

“The timing was perfect, and I already knew their work ethic and focus on customer service. Their industry knowledge and dedication to serving CADs really cinched it for me,” Stacey shared.

What stood out was BIS’s ability to address industry-specific needs and their unmatched commitment to “See a Need, Fill a Need.”

The Solution

BIS provided a range of tailored IT solutions to meet the organization’s unique requirements:

1. Comprehensive IT Support: Reliable, professional assistance when needed.

“Knowing help is just a phone call away is no longer a luxury; it’s critical to our success.”

2. Equipment Upgrades: Office-wide PC replacements—now on their third round—ensuring seamless performance.

3. Legislative Compliance Support: Solutions for T-N-T website compliance and ARB database requirements.

“BIS delivered exactly what we needed to meet legislative mandates on time and within budget.”

4. Cost-Effective Outsourcing: Providing services that would otherwise require an in-house IT team, at a fraction of the cost.

The Results

The partnership with BIS has delivered transformative results:

Reduced Stress: “The biggest impact is knowing I have one less thing to stress about.”
Operational Efficiency: Seamless IT support has streamlined workflows and ensured compliance.
Cost Savings: Outsourcing IT services has proven far more economical than hiring an in-house team.
Reliable Service: From daily challenges to large-scale projects, BIS continues to deliver exceptional results.

Why Clients Trust BIS

Reflecting on the partnership, Stacey emphasizes BIS’s reliability and commitment:

“After that first job—installing office-wide PC replacements—there was no question I’d made the right decision. BIS has consistently come through for us, providing high-quality services and ensuring we stay compliant.”

The trust and satisfaction are clear:

“Not only would I recommend BIS, I have on many occasions and will continue to do so.”

Your Partner in IT Excellence

Whether you’re facing IT challenges, legislative compliance issues, or daily operational disruptions, BIS offers the expertise and dedication to transform your organization.

Take it from Stacey Poteete:

“BIS delivers exceptional service that makes your life easier. They’re the partner every organization needs.”

Ready to enhance your IT? Contact BIS today and experience the difference.