- Pay is determined on prior experience and job knowledge.
- Please no phone calls, no relocation, no Visa sponsorships.
Company Overview:
- At BIS, we are dedicated to delivering exceptional service to our clients. We pride ourselves on our commitment to excellence and our vibrant company culture. As a Support Technician III, you will join a dynamic team focused on providing technical expertise and outstanding customer service to ensure the smooth operation of our clients’ hardware and software systems.
Job Summary:
- As a Support Technician III at BIS, you will play a crucial role in maintaining and troubleshooting our clients’ technology infrastructure. You will work closely with our team to deliver technical support, guidance, and solutions to our clients, embodying our core values of servitude, community, fearlessness, grit, humility, and continuous improvement – the BIS Way
Responsibilities:
- Support and filter help desk tickets to provide workstation, network, and server support.
- Provide onsite support for larger projects such as server installs (this including being able to migrate, data, network shares, Microsoft Active Directory Roles…etc) , network cabling, workstation setup, and software migration.
- Provide network infrastructure troubleshooting.
- Maintain BIS Internal Infrastructure.
- COLO and BIS Office
- May be assigned to higher priority clients for full-time oversight and escalation.
- Assist in monitoring all client and internal:
- network backups
- client email administration
- patching and server maintenance and configuration
- Provide after-hours and on-call support for issues and projects.
- Leading the technical aspect of our IT team by providing support and excellent customer service.
- Maintain a 95% or better customer rating (provided from ticket feedback).
- Work through any technical issues ensuring a volume of tickets in-line with peers.
- Work with peers professionally with a kind and constructive demeanor.
- Be available to travel up to 50%.
- Provide support for the IT manager.
- Lead BIS by taking on technical projects from the IT Project backlog.
- Assist in documenting processes.
- Assist in developing and training the IT team.
- Ability to insert witty Memes and GIFS in internal conversations.
Education and Experience Required:
- College degree preferred; high school diploma required
- 8 years of systems experience and infrastructure support
- Technical Certifications in OS and networking like Microsoft, VMWare, Cloud Technologies, and Linux are a plus, but not required
- Must be currently authorized to work in the United States on a full-time basis, pass a background check, and maintain a clean driving record.
- Humor and Culture Fit: Demonstrate the ability to insert witty memes and GIFs into internal conversations, embracing the unique culture of BIS.
Job Type: Full-time
Pay: $85,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule: 8 hour shift
Ability to Commute: Dallas, TX 75234 (Required)
Work Location: In person