• Pay is determined on prior experience and job knowledge.   
  • Please no phone calls, no relocation, no Visa sponsorships. 
Job Summary: 
  • Answer and filter help desk calls to provide workstation, network and server support.

  • Provide onsite support for larger projects such as server installs, network cabling, workstation setup, software migration.

  • Provide network infrastructure troubleshooting.

  • May be assigned to higher priority clients for full-time oversight and escalation.

  • Assist in monitoring all client and internal:

    • network backups
    • client email administration
    • patching and server maintenance and configuration
  • Provide after-hours and on-call support for issues and projects.

  • May require up to 50% travel.

Key Outcomes of the Job:

  • Assists in leading the technical aspect of our IT team by providing support and excellent customer service.

      • Maintain a 95% or better customer rating (provided from ticket feedback).
      • Work through any technical issues ensuring a volume of tickets in-line with peers.
      • Work with peers professionally with a kind and constructive demeanor.
  • Be available to travel up to 50%.

  • Provide support for the IT manager.

  • Assist BIS by taking on projects from the IT Project backlog.

  • Assist in documenting processes.

  • Assist in developing and training the IT team.

Duties as assigned (including but not limited to):

  • Windows troubleshooting
  • Peripheral installation
  • OS installation
  • Mail client setup and troubleshooting
  • Server OS installation
  • Server hardware setup and configuration
  • Exchange admin advanced troubleshooting
  • Windows VPN setup
  • RAID configuration
  • Active Directory configuration
  • DNS, DHCP best practices
  • NIC setup and teaming
  • Advanced network setup
  • VLAN subnet configuration
  • VPN appliance
  • VOIP configuration
  • Domain controller setup, migration and decommissioning
  • GPO configuration and troubleshooting
  • Data migrations
  • SQL setup and maintenance
  • Site-to-site VPN configuration
  • Advanced router configuration
  • Hardware virtualization and advanced Hyper-V configuration

Send resume to  hr@bisconsultants.com 

Published On: April 27th, 2021 / Categories: Job Posting /

Let’s Supercharge Your Office Today

Fill out this form to get a call back from one of our team members. We are bananas for finding out how we can help!

Thank you for your message. It has been sent.
There was an error trying to send your message. Please try again later.