• Pay is determined on prior experience and job knowledge.   
  • Please no phone calls, no relocation, no Visa sponsorships. 
Job Summary: 
  • Gather and document information related to client help requests. 

  • Manage the flow of incoming help requests and escalate issues to other specialists. 

  • Provide end-user training to clients and other staff either in person or video call 

  • Create, edit, and distributend-user documents.  These can include FAQ documents covering common errors with known issues and provide guidance on resolving them, as well as help sheets used by personnel across the organization.  

  • Maintains documents containing software product procedures and best practices. 

  • Manage testing activities to ensure that software updates do not cause unforeseen problems elsewhere within the software product. 

  • Provide end-user support during update and installation procedures for software products. 

  • Demonstrate software products to existing or potential clients. 

  • May require up to 30% travel. 

Qualifications and Skills: 
  • Associate’s or Bachelor’s degree preferred. 

  • Above average critical thinking skills 

  • Effective project management and strong time-management skills 

  • Extraordinary customer service, self-driven, confident, positiveaccountable, and ambitious with a strong ability to lead 

  • Preference given to those with working knowledge of Appraisal Districts and/or Tax Offices 

Send resume to  hr@bisconsultants.com 

Published On: April 26th, 2021 / Categories: Job Posting /

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