Pay is determined on prior experience and job knowledge.
Please no phone calls, no relocation, no Visa sponsorships.
Gather and document information related to client help requests.
Manage the flow of incoming help requests and escalate issues to other specialists.
Provide end-user training to clients and other staff either in person or video call
Create, edit, and distribute end-user documents. These can include FAQ documents covering common errors with known issues and provide guidance on resolving them, as well as help sheets used by personnel across the organization.
Maintains documents containing software product procedures and best practices.
Manage testing activities to ensure that software updates do not cause unforeseen problems elsewhere within the software product.
Provide end-user support during update and installation procedures for softwareproducts.
Demonstrate software products to existing or potential clients.
May require up to 30% travel.
Qualifications and Skills:
Associate’s or Bachelor’s degree preferred.
Above average critical thinking skills
Effective project management and strong time-management skills
Extraordinary customer service, self-driven, confident, positive, accountable, and ambitious with a strong ability to lead
Preference given to those with working knowledge of Appraisal Districts and/or Tax Offices